Terms of Service

1. Who we are and acceptance of these Terms

These Terms of Service ("Terms") are an agreement between you and Prolifis, LLC, a Tennessee limited liability company doing business as ProTechGuard ("ProTechGuard," "we," "us"). By creating an account, subscribing to a plan or otherwise using our services, you agree to these Terms. If you use the services on behalf of a business, you agree to them on that business's behalf.

2. Our services

ProTechGuard provides managed IT and security services for small and medium businesses. Depending on your plan and any add-ons you choose, this can include:

• Remote IT support and helpdesk
• Device monitoring and management
• Security monitoring, endpoint protection and email security
• Security-awareness training
• Mailbox and file backup
• Third-party software subscriptions resold through our marketplace

What your plan includes is shown on our pricing page and in your dashboard. Work outside your plan, such as hands-on or on-site work, projects and after-hours work, is billed separately at an hourly rate. We tell you the rate and get your approval before that work starts.

3. Your responsibilities

When you use our services, you agree to:

• Provide accurate and complete information
• Keep your account credentials confidential
• Use our services in compliance with applicable laws
• Cooperate with our support team when assistance is required
• Notify us promptly of any security incidents
• Pay all fees and charges when due

4. Service availability

We work to keep our services available, but we do not guarantee uninterrupted service or any particular uptime, and we do not offer a service-level agreement. We may temporarily suspend service for scheduled maintenance, emergency repairs, system upgrades or events beyond our control.

5. Billing, renewal and cancellation

You can choose monthly or annual billing for your plan:

• Monthly plans are billed in advance on the 1st of each month. Your first invoice is prorated from the day you sign up to the next 1st.
• Annual plans are prepaid in full for a 12-month term when you sign up and renew on the anniversary of your signup date.

Automatic renewal. Your plan renews automatically at the end of each billing period (monthly or annual) and we charge your payment method on file for the next period until you cancel.

Payment methods. We accept payment by card or by US bank account (ACH). Payments are processed by Stripe; we do not store your card number. We do not charge late fees.

Cancellation. You can cancel at any time yourself from your dashboard; no notice period is required. Cancellation takes effect at the end of your current billing period, and you keep your services until then.

No refunds. Fees are not refundable, including for partial billing periods, unused services, downgrades or cancellation. The only exception is a marketplace product cancelled within its vendor's cancellation window, described below.

Plan changes.

• Upgrades (a higher plan or more users) take effect immediately, and you are charged the prorated difference for the rest of your current billing period.
• Downgrades and seat decreases take effect at your next billing date: the next 1st for monthly plans, or the end of the paid term for annual plans. You keep your current services until then.
• A switch from annual to monthly billing takes effect when your paid annual term ends.

Marketplace add-ons. Some third-party products sold through our marketplace (for example, Microsoft subscriptions provided through Pax8) carry a vendor commitment of one to three years. If you cancel such a product within the short cancellation window the vendor allows after a purchase or renewal, it is cancelled and refunded. After that window it can only be cancelled at the end of its commitment term, and it remains payable for the full term.

Unpaid invoices. If a payment fails and is not resolved, we may suspend or cancel your services.

6. Data protection and security

How we handle personal information is described in our Privacy Policy. In summary:

• Data is encrypted in transit (HTTPS).
• API credentials and sensitive integration data are encrypted at rest.
• Access to administrative functions is restricted by role-based permissions.
• Your business data remains your property.

7. Limitation of liability

To the maximum extent permitted by law, ProTechGuard is not liable for:

• Indirect, incidental, or consequential damages
• Loss of profits, data, or business opportunities
• Service interruptions beyond our control
• Third-party actions or omissions

Our total liability shall not exceed the amount paid by you for our services in the twelve months preceding the claim.

8. Ending the agreement

You can end this agreement by cancelling your subscription as described in section 5. We may suspend or end your services immediately if you materially breach these Terms or do not pay. When your services end, we keep and delete data as described in our Privacy Policy.

9. Governing law

These Terms are governed by the laws of the State of Tennessee, without regard to its conflict-of-laws rules.

10. Contact information

For questions about these Terms of Service, contact us:

11. Changes to these Terms

We may update these Terms from time to time. We will post the updated Terms on this page with a new effective date. Your continued use of our services after the effective date means you accept the updated Terms.