Privacy Policy

1. Who we are

This Privacy Policy explains how Prolifis, LLC, a Tennessee limited liability company doing business as ProTechGuard ("ProTechGuard," "we," "our," or "us") collects, uses, shares and protects information when you visit our website or use our services. ProTechGuard is responsible for the personal information described here. You can reach us at privacy@protechguard.com.

2. Information we collect

Information you give us

• Name, email address and other contact details
• Business name, address and other business information
• Account credentials (passwords are stored only as secure hashes)
• Billing details; card and bank details are held by Stripe, and we do not store card numbers
• Support requests and other messages you send us

Information collected when we provide the services

• Device and asset inventory and telemetry from the monitoring agent installed on your devices
• Security alerts and host data from endpoint and managed-security tools
• Mailbox and backup metadata from backup services
• Phishing-simulation and training results and breach-monitoring data

Information collected automatically

• Product analytics about how you use our website and app, which can include session recordings where enabled
• Error reports and logs, which can include device and browser information
• Cookies and similar browser storage used to keep you signed in, remember your preferences and measure usage

3. How we use information

We use the information we collect to:

• Provide, maintain and support our services
• Process payments and billing
• Provide technical support
• Monitor and protect your devices and accounts as part of your plan
• Improve our website and services
• Communicate with you about your account
• Comply with legal obligations

4. How we share information

We do not sell, trade, or rent your personal information. We share it only:

• With the service providers listed below, who process it on our behalf to deliver the services
• With your consent
• To comply with legal requirements
• To protect our rights and safety

Service providers

• Stripe: payment processing and billing
• Resend: transactional email delivery
• PostHog: product analytics, including optional session recording
• Sentry: error reporting
• SuperOps: remote monitoring and management (RMM) and support ticketing
• Pax8: software distribution, including Microsoft subscriptions
• Usecure: security-awareness training, phishing simulation and breach monitoring
• Afi: mailbox backup
• Guardz: managed security (endpoint, email and external scanning)
• Cynet: endpoint detection and response
• MSP360: file and device backup
• Cloudflare: DNS, content delivery and website security

5. How we protect information

• Data is encrypted in transit (HTTPS).
• API credentials and sensitive integration data are encrypted at rest.
• Access to administrative functions is restricted by role-based permissions, and administrator accounts require two-factor authentication.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. How long we keep information

We keep personal data for as long as your account is active and as needed to meet legal obligations.

7. Your choices and requests

You can ask us to access, correct or delete your personal information by emailing privacy@protechguard.com. We may need to verify your identity before acting on a request, and we will respond as required by applicable law.

8. Contact us

If you have any questions about this Privacy Policy or our privacy practices, contact us:

9. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a new effective date.